The time I need to prepare an order for shipping varies. For details, see individual items.
Estimated shipping times
- North America : 7 - 14 business days
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Returns & Exchanges
I gladly accept exchanges
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
I don't accept returns or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Frequently Asked Questions
What is your shipping timeframe?
Our shipping policy is between 7 to 14 business days for orders under 10 items and then your item will be shipped. Business days are Monday- Friday with the exception of Federal holidays. (Federal holidays include all holidays where the United States Postal Service is closed-For example: New Year’s, MLK, Memorial Day, Labor Day, Christmas, etc.)
Orders with 10 items or more may ship within 7-20 business days. Ex. Order placed on Tuesday, December 1st, 2020 means your order will be shipped by or on Wednesday, December 30th, 2020.
[Please note our shipping timeframe on our sister site is 7-14 business days for orders under 10 items www.wrappedbynellz.org]
What are the Measurements of the head wraps/masks/throws/baby wraps?
All Wraps are about 2 yards long and roughly 22/25 inches wide
All Masks are roughly 6x9 Inches and 7.5 inch elastic
Throws are roughly 2 yards long and about 30/32 inches wide
Baby/kid wraps are roughly a yard long and about 7 inches wide
What kind of filters are in the masks?
PM2.5 filters- a filter which is effective against the following contaminants: dust/lint, airborne dust mite debris, pollen, pet dander, mold spores, bacteria, microscopic allergens, virus carriers and odor, as well as most smoke and smog particles.
Can I return my items for a refund?/ Can I cancel my order for a refund / exchange?
*We do NOT issue refunds. Please contact us via email firstname.lastname@example.org if your order is damaged and we will proceed to assist you accordingly.
*If we have begun work on your order and you wish to cancel you will receive a store credit. Please contact us via email (email@example.com) if you have questions or concerns regarding your order and we would be happy to assist you!
*Due to the pandemic we have suspended exchanges temporarily however our policy for exchanges is as follows:
We only exchange 1 wrap for another 1 of similar fabric.
For example: we will not exchange a ‘non-stretchy’ wrap for a ‘jersey stretchy’ wrap. We do not make exchanges based on the current sale price or promotions posted on our website.
I received a damaged product.
Please contact us via email firstname.lastname@example.org, send photo images of the damaged products so we may access the next steps.
*We are not responsible for any items damaged during transit.
My Order shows delivered but I didn’t receive it. What do I do?
We are NOT responsible for lost, stolen, misplaced or delayed shipments. We do not issue refunds. Customers will need to open a case with USPS to open an investigation.
Can we ship outside the United States?
Yes. Please note that international shipping has a $15 flat rate.
Please contact us via email (email@example.com) and send us the items that you would like from our website (www.wrappedbynellz.com) and we will create an invoice.
Can the filtered masks and wraps be washed? / How many times?
Filters can last up to 90 days without a wash. With regular use, we would advise washing once a week for up to 4 weeks. For prolonged use, we recommend to buy multiple masks. Faux Leather masks should be dry cleaned or spot cleaned. Handle with care.
Wash wraps on a gentle cycle or hand wash. Faux Leather wraps should be dry cleaned or spot cleaned. Handle with care.
I just made a purchase and now you have a sale, can you honor the discount?
We do not honor discounts on previously purchased items.
What is the material of your wraps?
Wraps vary between African cotton, Satin, Chiffon, Velvet, Faux Leather, and Jersey stretchy